Furniture Choice Reviews

Ordered from Furniture and Choice and they kept in touch regularly regarding our order. It arrived earlier than originally promised and it is exactly what we were expecting. Good service and good furniture.

Ordered 2 x 2 seater settees. Never ordered anything like this on line previously but very pleased & satisfied with quality & service, wouldn’t hesitate to use this company again, kept me informed all to arrival.

Excellent value for money. Quality product and delivery process

Great delivery as good quality nice and comfortable

Lovely table and chairs easy to put together looked great in my kitchen and arrived 4 weeks early spot on thanks

Thank you for your answer, but I cannot believe it will have taken from December and now your saying June. Why cannot you replace the faulty sofa why have I got to wait 6 months for parts that we don’t even know will match the original white sofa. I have leather flaking on my floor all the time, it is disgraceful. Ihave had my sofa since November 2019. I contacted them in November 2020 to say that part of the leather on my sofa is peeling. They sent someone to view it and told me I couldn't have a new sofa but would repair it, which would take 8 weeks. It is now April 2021 and they keep fobbing me off. This is a terrible company, customer service is appalling.

Quick delivery I would have given 5 Stars but 1 of the chairs is slightly faulted. However it looks great and fits perfectly in our small dining space.

Had the most terrible service from them. Our wardrobe was delivered faulty and when delivered the guys moaned about taken it to the bedroom even though this was on the first floor and advertised as ok. When I reported it faulty I was told no problem and another would be on the way, this was scheduled twice before I received it and I was then told I couldn’t receive it due to not sharing a code on the front of the faulty wardrobe, despite this being shared. I then had four separate occasions for them to collect the faulty wardrobe - I couldn’t even lift it and there is no way it would fit in a car so I refused to dispose myself. Despite after the second time explaining I’m a key worker and struggle to stay in for deliveries (shift patterns), this went on another two times before I lost patience.The worst thing was every time I spoke to customer service I was outright lied too and promised it would be collected, this was even followed up by a call from the courier.Super unhelpful and lying customer service.

Quick efficient delivery in 3 days.Ottoman bed great quality easy to assemble. To improve could have a base to store items rather than be placed directly onto floorWould definitely use company again & recommend

Ordered a beautiful dining table in January. On the website it said stock was due in May, which was no problem as I was happy to wait. So I was surprised to have an email confirming delivery for February and to see the money leave my account. I emailed the company to clarify this because of the stock being due in May, but they assured me the order would be delivered in Feb. After a day off work waiting, no table was delivered. I spoke to someone on the phone and they said there had been a problem in the warehouse and they needed 3 days to investigate. I again asked on the phone, are you sure the stock is there because the website said May, and then again assured me it would be delivered in Feb. 3 days later I had an email to confirm delivery on 4th Feb... given it was the 15th Feb at this point I again contacted the company to find out what was happening. At this point they told me the stock wasn’t arriving until July!! So much back and forth and wasted time. I have been given a full refund which I am grateful for but I am disappointed as I really loved the design of the table but felt I could not trust the company to deliver. Would not order from here again.

The sofa is decent but very annoyed with outside arm supports ,They keep coming off and don’t stick tho I tried extremely hard.The overall sofa is good but the outside arm supports are way too fluffy and don’t stick at all.I was expecting higher quality about this

I gave four stars, instead of 3 because extra star for delivery drivers doing a difficult job, especially not being provided suitable lifting equipment and issues of parking made it hard for them. Covid-19 didn't help either, i would of carried into my house myself if i was home earlier. Thank you on my behalf, only issue i have is, there's a large rip underneath sofa on backing fabric, but as this does not effect the sofa i am fine with it.